The Basque Association for Quality Assistance, together with the collaboration of Osakidetza, organized a co-creative workshop on May 25, 2017. From LKS, as designers and promoters of the workshop “Providing Value to Patients from their Experience and the Professionals “, we proposed to work on the subject of Home Care, as it´s an interesting service due to its sustainability in the future health system, which will have to deal with aging, chronicity, etc.

Professionals worked together with Journey Maps, VSM and emotional intelligence dynamics, being able to visualize a very complex process and to identify real needs, turning them into ideas and opportunities for the improvement of Patient Experience.