IEXP MADRID

DESIGN THINKING FOR HEALTHCARE PROFESSIONALS

Massive assistance for the 2nd edition of the Patient Experience Congress, where healthcare professionals and patients gathered on November 21 in Madrid, and LKS gave a Design Thinking workshop. The workshop was based on the approach of LKS in healthcare projects: Improving patient experience, with proper management of resources, and from healthy relationships.

In this case, we focused on one of our working methodologies, Design Thinking, based on co-creation and empathy as principles applied to the workshop. The result was the creation of a Journey Map, together with creative prototypes, where all the participants created an “ideal” experience of a cycle of chemotherapy in an Oncology Hospital.